Frequently Asked Questions
Below are answers to some of the common questions we get asked:
Do I need to register to place an order?
No. Registration is optional.
Why should I register?
Registering allows you to:
- checkout quicker on future visits
- save shopping lists
- quickly check the status of your order
- review products and comment on blogs
I live in Western Australia or Tasmania. I'm worried about Quarantine. Can you post orders to me?
We can post to every state in Australia. There are some items that are restricted in certain states though; these are all marked in the item descriptions, eg: "NOT TO WA".
We check all orders before posting.
What do the symbols on my seed packet mean?
Please read our Understanding our Sowing Information page.
What payment methods do you accept?
Please read our postage and payment section.
How long will it take to process my order? How long does postage take?
We process orders as quickly as possible, it is our aim to get orders into the post at the first opportunity; in most cases orders are processed and dispatched within 24 hours. We use Australia Post and numerous couriers to deliver orders, expected delivery times are from 2-10 business days depending on your location. If you have not received your order within a reasonable time-frame please contact us.
Please note we will only process your order after we have received your payment.
Note: Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine.
What is the "Best Before" date of my seeds?
We sell seed that is viable at the time of sale, viability will slowly decrease over time. We will only sell you products that are fresh and viable, but the life of the products is dependent on how you the customer store them. For this reason we recommend our customers only buy products near the time they intend to use them. Seeds should be stored in a dark, dry, cool place. More on seed storage here.
I don't live in Australia, can I place an order?
Are your seeds genetically modified?
Do you have a "Bricks and Mortar" store I can visit?
No, we are an online only business.
I live close by, can I pick up my order?
Sorry no, we do not allow pick up of orders.
What size are your seed packets?
Our standard seed packets are approximately 85 x 50mm.
Our custom printed seed packets are 70 x 120mm in size.
Do you sell gift vouchers?