Postage & payment

 

All orders are dispatched from our warehouse in Knoxfield, Victoria, Australia. 

Shippings costs vary depending on the delivery address, products ordered and delivery method.  Please see table below or use the shipping calculators throughout this website.

 

  Order Contains: Delivery cost per order  

 

 
VIC, NSW, ACT, QLD, TAS, SA, NT
 
WA
 
Economy Delivery Small seed packets ONLY $2 or FREE on orders over $20 $5
  Small seed packets and BULK seed up to 150g $3.50

$6.99

  All other orders All other orders have a capped rate of $6.99 $6.99
Express Delivery Small seed packets ONLY $10.00 $10.00
  All other orders are calculated by weight

Starting from $10.00

$10.00+

*All orders sent to Western Australia are subject to mandatory inspection and fees by Quarantine WA. These fees are included in all shipping costs above.
*Please note: The postage rates on this page are for orders placed through this website.  'Special' or 'custom' orders placed via email may attract different postage rates.

 

Economy Delivery

We'll use the most economical method to deliver your order.  Delivery times vary but are generally from 2-6 business days.

  • Quick dispatch (orders are usually dispatched same or next business day)
  • Smaller orders will be sent as letters via Australia Post (no tracking number) 
  • Larger orders will be sent as parcels through Australia Post or another courier (tracking number will be included)
  • Guaranteed delivery*

 

Express Delivery

  • Next business day delivery* within Australia Post's Express Post network and fastest possible delivery for other areas
  • Priority Dispatch (Orders placed before 12 midday are usually dispatched same business day)
  • Tracking number
  • Guaranteed delivery*

 

Important notes for all delivery methods: 

  • We will only process your order after we have received your payment.
  • Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine.
  • Dispatch and delivery times on this page are estimates only, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery. 

*Delivery Guarantee

We will replace any orders that are lost or damaged in transit however we will not replace or refund orders simply because they were delivered later than estimated.  The table below documents at what time we will consider an order missing for each delivery method:

Delivery method Expected delivery time Order will not be considered
late/missing until at least
Time to investigate
missing orders before
replacement is sent
Economy delivery 2-6 business days 15 business days 1-5 business days
Express delivery

1+ business days
(varies depending on location)

4 business days after Australia Posts estimated delivery time 1-5 business days

 

 

 

Payment


 

We accept payment by Visa, MasterCard, PayPal and bank deposit.

 

Bank Deposit

Our bank details will be made available to you through the checkout process and also in your invoice.  It is important you use your order number as the transaction description so we can identify your payment. Payment must be received within 10 business days, if a payment has not been received after 10 business days and you have not contacted us we may cancel your order.  Orders paid via bank deposit will only be processed after payment has been received (this can take 3 or more business days depending on your bank).

 

Security

Our shopping cart is secured using industry standard protection. Credit card payments are made through a PCI DSS (Payment Card Industry Data Security Standards) compliant payment gateway with 2048 Bit v3 SSL encryption to ensure the safety of your personal details.

We do not store credit card information; we securely submit credit card information to our bank for processing.