Postage & payment

Australia Delivery Options:

All orders are dispatched from our warehouse in Ferntree Gully, Victoria, Australia. 


 

Economy Delivery

We'll use the most economical method to deliver your order.  Delivery times vary but are generally from 2-6 business days.

  • Quick dispatch (orders are usually dispatched same or next business day)
  • Smaller orders will be sent as letters via Australia Post (no tracking number) 
  • Larger orders will be sent as parcels through Australia Post or another courier (tracking number will be included)
  • Guaranteed delivery*

 

Order contains:

 

Shipping Cost:

VIC, NSW, QLD, ACT, TAS, SA & NT orders

Shipping Cost:

WA orders*

Standard seed packets only $2 or FREE when order value is over $20 $10
Any amount of BULK seed 0 - 150g $3.50 $13.50
150 - 425g $7.20 $17.20
425g and more $10 $20

*All orders sent to Western Australia are subject to mandatory inspection and fees by Quarantine WA.  We pay these fees on your behalf but an additional $10 inspection fee is included in all listed postage rates to WA.

*Please note: The postage rates on this page are for orders placed through this website.  'Special' or 'custom' orders placed through us directly may attract different postage rates.


 

Standard Delivery

Delivery charges vary depending on weight of the order and the delivery address.  Please use the shipping calculators throughout this website.

  • Standard parcel delivery times through Australia Post
  • Priority Dispatch (Orders placed before 3pm are usually dispatched same business day)
  • Tracking number
  • Guaranteed delivery*

 

Express Delivery

Delivery charges vary depending on weight of the order and the delivery address.  Please use the shipping calculators throughout this website.

  • Next business day delivery* within Australia Post's Express Post network and fastest possible delivery for other areas
  • Priority Dispatch (Orders placed before 3pm are usually dispatched same business day)
  • Tracking number
  • Guaranteed delivery*

 

Important notes for all delivery methods: 

  • We will only process your order after we have received your payment.
  • Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine.
  • Dispatch and delivery times on this page are estimates only, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery.
  • The postage rates on this page are for orders placed through this website.  'Special' or 'custom' orders placed through us directly may attract different postage rates.

 

*Delivery Guarantee

We will replace any orders that are lost in transit however we will not replace or refund orders simply because they were delivered later than estimated.  The table below documents at what time we will consider an order missing for each delivery method:

Delivery method Expected delivery time Order will not be considered
late/missing until at least
Time to investigate
missing orders before
replacement is sent
Economy delivery 2-6 business days 15 business days 1-5 business days
Standard delivery

2-6 business days
(varies depending on location)

4 business days after Australia Posts estimated delivery time 1-5 business days
Express delivery

1+ business days
(varies depending on location)

4 business days after Australia Posts estimated delivery time 1-5 business days

 

 

 

New Zealand Postage Rates


 

Standard Postage

Standard postage is available for orders containing only our standard and jumbo seed packets, there is no limit on quantity. 

Standard postage is not available for orders containing custom made seed packets, BULK seed or other special orders.

 

Total Order Quantity Postage fee
1 - 10 packets $3.00
10+ packets $5.35
     

 


Bulk Shipping

BULK shipping is for orders that contain BULK seed packets and is calculated by weight:

Bulk Shipping rates to New Zealand start from $5.35
***Please use the postage calculators throughout this website to calculate BULK shipping rates

 


Important notes for all NZ delivery methods: 
  • We will only process your order after we have received your payment.
  • Orders to NZ may be subject to additional delays due to inspections by Customs and Quarantine.
  • Dispatch and delivery times on this page are estimates only, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery.
  • The postage rates on this page are for orders placed through this website.  'Special' or 'custom' orders placed through us directly may attract different postage rates.

How long will it take to process my order?  How long does postage take?

We process orders as quickly as possible, it is our aim to get orders into the post at the first opportunity; in most cases orders are processed and dispatched within 24 hours.  We use Australia Post and numerous couriers to deliver orders, expected delivery time to New Zealand is approximately 7 business days depending on your location. 

 

 

Payment


 

We accept payment by Visa, MasterCard, PayPal and bank deposit.

 

Bank Deposit

Our bank details will be made available to you through the checkout process and also in your invoice.  It is important you use your order number as the transaction description so we can identify your payment. Payment must be received within 10 business days, if a payment has not been received after 10 business days and you have not contacted us we may cancel your order.  Orders paid via bank deposit will only be processed after payment has been received (this can take 3 or more business days depending on your bank).

 

Security

Our shopping cart is secured using industry standard protection. Credit card payments are made through a PCI DSS (Payment Card Industry Data Security Standards) compliant payment gateway with 2048 Bit v3 SSL encryption to ensure the safety of your personal details.

We do not store credit card information; we securely submit credit card information to our bank for processing.